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Returns & exchanges
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Here at Design Block Zero, customer satisfaction is our goal. If you are unhappy with any purchase you receive from us, we will gladly take back any product for a full refund/exchange within 30 days (if returned in the original condition with tags, unworn, unwashed, or defective merchandise for a refund).
For your protection, please send all returns via UPS or insured parcel post. Unless we shipped an order in error or the product received is defective, return shipping fees are not refundable. If we made a mistake, your account will be credited for the return shipping fees upon receipt of the item by our return center.
How to return, step by step:
1. Return address:
Design Block Zero
Attn: Internet Returns
1330 Hi Line Drive
Dallas, TX 75207
RA# (Return Authorization Number)
2. All returns must be approved by a customer service representative here at Design Block Zero.
3. First call us at 1.888.872.9205 or email us at info@designblockzero.com to receive a Return Authorization Number. Place the Authorization number under our address on your package to insure quick processing of your return.
4. On the inside of package put a copy of your packing slip and please note the reason for the return.
5. Indicate if you prefer an exchange or refund to your credit card (to the card originally used). *
6. In the event of an exchange, be sure to check our site and make sure we have the replacement item in your size.
7. Circle the name and address where the exchange should be sent. If the address is different please indicate new shipping address.
8. Pack and seal your return securely. Packages must be returned prepaid -- Sorry, we cannot accept C.O.D. deliveries.
*Credit card refunds:
All credits will be placed on the credit card used for the original purchase. Allow 1-2 billing cycles for the credit adjustment to appear on your statement.
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